General Studio Policies

We’re committed to a safe, welcoming studio for everyone. Exercise carries inherent risks, and by joining our classes or using our facilities, you acknowledge and accept those risks, confirm you’re in general good health, and have shared any relevant medical information with us. Our team does not provide medical or nursing services or diagnoses.. Use of the studio, equipment, and lockers is at your own risk. To the maximum extent permitted by law, Amya Limited and Amya Wellness Limited (the “Company”) and their representatives are not liable for injury, illness, death, or property loss arising from studio use or participation in activities. We may update these policies from time to time without prior notice. (Last updated: 22 Feb 2026)

一般工作室政策

我們致力為所有人提供安全、友善的環境。運動本身具有風險；當您參與課堂或使用設施，即表示您知悉並接受相關風險，確認自己整體健康良好，並已向我們告知任何相關的健康資料。本工作室不提供醫療或護理服務，亦不作醫療診斷。使用工作室、器材及儲物櫃皆由您自負風險。在法律許可的最大範圍內，Amya Limited 及 Amya Wellness Limited（統稱「本公司」）及其代表，對因使用工作室或參與活動而引致的受傷、疾病、死亡或財物損失不承擔責任。本政策可能不時更新，恕不作另行通知。（最後更新：2026年2月22日）

Entering the Studio

  • Please sign in at the front desk on every visit.

  • For everyone’s safety, no entry if you’re intoxicated or bringing alcohol/narcotics onto the premises.

  • If you’re unwell or have symptoms of a contagious illness, please rest and visit us another time.

  • We may deny entry for breaches of these rules or to individuals affiliated with competitors.

  • Only water is permitted anywhere on Studio premises. No alcohol may be brought onto or consumed on the premises. No coffee, tea, juices, energy drinks, or alcohol may be consumed in classrooms (beyond reception).

  • No food beyond reception; no food is permitted in classrooms.

進入工作室

  • 每次到訪請於前台簽到。

  • 為保障安全，如有酒醉或攜帶酒精／違禁藥物，恕不准進場。

  • 如身體不適或有傳染病徵狀，請暫停出席並改期。

  • 如違反上述規定，或與競爭對手之公司有關連者，本公司有權拒絕進場。

  • 會員及訪客除清水外，不得於工作室內攜帶酒精飲。任何飲品。咖啡、茶、果汁、能量飲品及酒精飲品一律不得帶入課室內。

  • 接待區以內以及課室內嚴禁飲食。

Membership and Minors

  • Membership eligibility: Memberships are available only to individuals aged 18 or above.

  • Minors on premises: Minors (under 18) may enter the Studio only when accompanied and actively supervised at all times by a responsible adult who is 18 years or older and is a current member. Unaccompanied minors are not permitted anywhere on the premises.

  • Participation by minors: Minors may observe or participate in activities only as permitted by Studio rules and instructor discretion, and only while the 18+ member remains on site and provides active supervision throughout.

  • Signing: Minors cannot enter into this Waiver or hold memberships. Any required acknowledgments for a minor must be provided by the accompanying 18+ member.

會員資格及未成年人

  • 會員資格：會員僅限年滿18歲之人士申請及持有。

  • 未成年人進入場地：未成年人（18歲以下）僅可在18歲或以上且為在籍會員之負責成年人全程主動監督下進入工作室；任何未成年人不得於場內無人陪同逗留。

  • 參與活動：未成年人僅可在工作室規則及導師酌情允許下觀課或參與，且須於整個期間由該名18+會員留在場內並提供主動監督。

  • 簽署：未成年人不得簽署本免責聲明或持有會員資格；任何所需之確認須由陪同之18+會員代為作出。

Studio Equipment & Amenities

  • Lockers are for same-day use; unemptied lockers may be opened and cleared.

  • We’re not responsible for lost, stolen, or damaged items in lockers or on the premises.

  • Please use equipment and facilities tidily and responsibly.

  • Attempted removal of company property may result in termination of access and legal action.

  • Please handle equipment with care. If a participant causes any damage to equipment during or outside class time, the studio reserves the right of final decision to seek compensation.

器材與設施

  • 儲物櫃僅供當日使用；逾時未清理者，本公司可開啟並清空。

  • 對於在場內或儲物櫃內之遺失、被竊或損毀物品，本公司恕不負責。

  • 請整潔、負責任地使用器材與設施。

  • 任何試圖攜帶本公司財物離場之行為，或會被終止使用權並採取法律行動。

  • 請小心使用設備。參與者於課堂內外造成任何設備損壞者，本工作室保留最終決定權就賠償事宜提出要求。

General Safety & Class Rules

  • Please follow staff and instructor directions at all times.

  • Wear comfortable, well‑fitted activewear without zippers.

  • Grip socks are required for all classes and appointments. No socks, no entry; the session will still be charged.

  • Instructors may stop or refuse participation if they believe safety could be affected; please follow their guidance.

  • To ensure your safety, clients are not allowed to use any equipment in the studio without instructors’ supervision.

  • We may ask anyone who does not follow rules or instructions to leave and may suspend access.

  • By attending, you confirm you’re fit to participate and have sought medical advice if needed; you agree to waive liability to the Company as permitted by law.

  • Set phones to silent or power off during class to avoid disturbances.

一般安全與課堂規則

  • 請全程遵從員工與導師之指示。

  • 請穿著舒適、合身且無拉鍊的運動服上課。

  • 所有課堂與預約必須穿著防滑襪；未穿襪者不得入場，該節課堂費用仍會照常扣減。

  • 如導師認為安全受影響，有權停止或拒絕學員參與；請配合指示。

  • 為確保安全，客戶在無導師監督的情況下不得使用工作室內任何器材。

  • 不遵守規則或指示者，本公司可要求即時離場，並可暫停其使用權。

  • 出席課堂即表示您確認適合參與，並在需要時已徵詢醫療意見；同時在法律允許範圍內，同意免除本公司相關責任。

  • 課堂期間請將手機調為靜音或關機，避免響鬧影響他人。

Booking Policy

  • Book classes via the Amya Wellness app or www.amyawellness.com.

  • Group Class Arrangement – Group classes require a minimum of two participants to proceed. If there are insufficient enrollments, we will notify you of the class cancellation at least 12 hours prior to the scheduled class time.

預約政策

  • 請透過 Amya Wellness 手機應用程式或 www.amyawellness.com 預約課堂。

  • 小組課堂安排 - 小組課堂需要兩位或以上學員報名才開班。如因報名人數不足，我們將於課堂時間12小時前通知課堂取消。

Waitlist Policy

  • Each class has 3 waitlist spots.

  • Auto-enrolment may occur up to 2 hours before class; we’ll notify you by email or SMS.

  • If you no longer plan to attend, please cancel your waitlist spot at least 12 hours before class.

  • Added less than 12 hours before class and can’t attend: counted as a No-Show; credits/class count deducted.

  • If you’re unsure you can attend, remove yourself from the waitlist and consider walking in.

候補名單政策

  • 每班設 3 個候補名額。

  • 開課前最遲 2 小時內可能自動遞補；我們會以電郵或短信通知。

  • 如不再計劃出席，請最遲於開課前 12 小時取消候補。

  • 如於開課前不足 12 小時遞補而未能出席，將作缺席處理，並扣減相應堂數。

  • 如不確定能否出席，建議先退出候補，改為現場候補（Walk‑in）。

Walk-In Policy

  • Walk-ins open 1 hour before class, first-come, first-served.

  • If not auto-enrolled 2 hours before class, you may add your name to the Walk-In Priority List 30 minutes before class.

  • Please remain in the studio to keep your walk-in spot.

現場候補（Walk‑in）政策

  • 開課前 1 小時開始接受現場候補，先到先得。

  • 如在開課前 2 小時未被自動遞補，可於開課前 30 分鐘加入現場候補優先名單。

  • 請在工作室內等候以保留名額。

Late Arrival Policy

  • Arrive at least 10 minutes early; be in the room 5 minutes before class starts.

  • More than 10 minutes late: no entry; counted as a No-Show.

遲到政策

  • 請最少於開課前 10 分鐘到達，並於開課前 5 分鐘入座。

  • 遲到超過 10 分鐘者恕不接受進場，並作缺席處理。

Cancellation Policy

  • Cancel at least 12 hours before class to avoid charges.

  • Late cancellations and No-Shows deduct the credits/class count used to book.

  • Waivers for late cancellations are considered only with a doctor’s note dated for the class day (email info@amyawellness.com or WhatsApp). Other reasons aren’t accepted.

取消政策

  • 請最遲於開課前 12 小時取消，以免被扣減。

  • 12 小時內取消或缺席，將扣減相應堂數。

  • 如欲豁免遲取消，僅於提供載有該課日期之醫生證明時考慮（電郵至 info@amyawellness.com 或 WhatsApp）。其他原因恕不受理。

Payment, Refund, and Package Policy

  • All purchases (including trials and packages) are non-refundable, non-transferable, and cannot be exchanged for other package types.

  • Packages take effect from your first booked class under that package.

  • Unused credits/classes are forfeited after the expiry date.

付款、退款與套票政策

  • 所有購買（包括試堂及套票）一律不設退款、不可轉讓，亦不可更換為其他類型套票。

  • 套票生效日以該套票之首次預約上課日計算。

  • 到期未用之堂數或已付的相符金額將被作廢。

Account & Usage of Packages

  • One account per customer; no sharing, transfers, or loans.

  • Applies to all users, including third-party platforms (e.g., ClassPass).

  • Only the account holder may use credits/class to attend. If someone else arrives under your booking, they’ll be refused entry and it will be a No-Show.

  • We may verify ID and terminate duplicate accounts without notice or refund.

帳戶與套票使用

  • 每位客戶僅限一個帳戶；嚴禁共用、轉讓或外借。

  • 適用於所有用戶（包括使用第三方平台如 ClassPass）。

  • 只有帳戶持有人可使用套票/堂數出席；如由他人代為出席，將被拒絕入場並作缺席處理。

  • 我們可要求核對身分證明，並可在不作另行通知或退款的情況下終止重複帳戶。

Extensions and Special Circumstances

  • For unexpired packages, request extensions in writing before expiry.

  • If you buy a new package while an existing package still has credits, up to 2 classes (group/private) may roll over to the new package.

  • Paid extensions (request and pay before expiry):

    • HK$500 — 1 month (once)

    • HK$800 — 2 months (once)

  • No refunds for remaining credits/classes.

  • Pregnancy/injury: with written proof (e.g., doctor’s note or pregnancy certificate), extensions or transfers may be approved at our discretion. No refunds.

延期與特別情況

  • 僅適用於未到期之套票；請於到期前以書面提出申請。

  • 如在現有套票仍有餘額時購買新套票，可將最多 2 堂（團體／私人）結轉至新套票。

  • 付費延期（需於到期前申請並付款）：

    • HK$500 —— 延期 1 個月（一次）

    • HK$800 —— 延期 2 個月（一次）

  • 餘額恕不退款。

  • 懷孕／受傷：須提交相關書面證明（如醫生證明或懷孕證明）。是否批准延期或轉移由本工作室酌情決定；不設退款。

Accounts & Personal Information

  • Create an online account before purchasing.

  • Required details: full name, mobile number, email, address, emergency contact name and number, and a signed liability waiver.

  • Entry may be denied if required details are missing.

  • Only the named account holder may use the account.

  • Your personal data is handled per our Privacy & Cookies Policy. See the policy for details.

帳戶與個人資料

  • 購買前須先在線建立帳戶。

  • 必填資料：姓名、手機、電郵、地址、緊急聯絡人姓名及電話，以及已簽署之免責聲明。

  • 如資料不完整，本公司可拒絕入場。

  • 帳戶僅供本人使用。

  • 個人資料將依本公司的私隱與Cookie政策處理；詳情請參閱該政策。

Schedule Changes & Studio Closure

  • We may adjust class schedules and timings.

  • We may close all or part of the studio for improvements or other reasons. Affected bookings may have credits reinstated at our discretion; compensation is not provided.

課表變更與場地關閉

  • 本公司可調整課表與時間。

  • 因裝修、改善或其他原因，本公司可全部或部分關閉場地；受影響之預約或可酌情恢復套票/堂數，恕不另作賠償。

Extreme Weather

  • If Typhoon Signal No. 8 (or above), Black Rainstorm Signal, or “Extreme Conditions” is in force before opening, the studio will close and aims to reopen within 2 hours after the signal/conditions are lifted.

  • If signals/conditions are lifted within 3 hours of the last scheduled class, the studio remains closed for the day.

  • If signals/conditions are issued during opening hours, ongoing classes will finish, then the studio will close and aim to reopen within 2 hours after the signal/conditions are lifted.

惡劣天氣

  • 如在開門前懸掛八號或以上颱風信號、黑色暴雨警告或宣布「極端情況」，本工作室將暫停開放，並於訊號／情況取消後目標於 2 小時內恢復運作。

  • 如於最後一節課前三小時內才取消上述訊號／情況，當日將維持關閉。

  • 如在營業時間內發出上述訊號／情況，進行中的課堂將先完成，其後工作室即時關閉，並於訊號／情況取消後目標於 2 小時內重開。


    In the event of any dispute, Amya Wellness Limited and Amya Limited reserve the right of final decision.

    * Before attending any class, participants must read and agree to the following waiver:
    I understand that physical exercise carries inherent risks and that all forms of exercise may result in injury or, in rare cases, death. I hereby confirm that I am voluntarily participating in the exercise classes provided by Amya Wellness Limited and Amya Limited (together, the “Company”) and using the Company’s facilities and equipment. I expressly acknowledge and accept the foregoing risks and the potential for injury or harm. To the maximum extent permitted by law, I hereby waive, release, and discharge any and all claims, liabilities, actions, damages, or causes of action that I have or may in the future have against the Company and its directors, officers, employees, shareholders, and agents arising out of or related to my participation in the foregoing activities.

    如有任何爭議，Amya Wellness Limited 及 Amya Limited 保留最終決定權。

    *學員上堂前須細閱及同意以下免責聲明：
    本人清楚明白運動本身具有潛在風險，任何形式之運動均可能導致受傷甚至死亡。本人現確認乃自願參與由 Amya Wellness Limited 及 Amya Limited（合稱「本公司」）所提供之運動及課堂，並使用本公司之設備及器材。本人在此明確表示已預見並接受上述風險及可能引致之傷亡後果。於法律允許之最大範圍內，本人特此豁免、放棄及解除對本公司及其董事、高級人員、僱員、股東及代理人就本人參與上述活動而可能引起或相關之任何及所有索償、責任、訴訟、損害或行動原因之權利。